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Ducati guarantees all its bikes for a period of 24 months from registration, with unlimited mileage

Three service coupons must be used to ensure continued validity of the conventional warranty Ducati offers consumers: at 1,000 km (or six months), 12,000 km (or 12 months) and 24,000 km (or 24 months), to be performed by any official Ducati workshop. In the case of the Hypermotard, Hypermotard SP and Hyperstrada bikes, starting with model year 2013, service coupons are for 1,000 km (or six months), 15,000 km (or 12 months) and 30,000 km (or 24 months). The warranty will be forfeited if the bike is repaired or overhauled by an unauthorised workshop, or if non-original parts are used; the warranty does not cover damage resulting from accidents, overloading and improper or negligent use, and does not apply to motorcycles used in sporting competitions of any type; motorcycles which are rented out are particularly subject to wear and damage as use and maintenance may not always be performed in accordance with the instructions in the Service Booklet.
The warranty is international, and is therefore also valid outside the country where the bike was purchased; it is transferred to the new owner if the bike is sold, and includes roadside assistance and Ducati Card Assistance medical insurance.

Detailed information may be found in the Service Booklet supplied with the bike.

Please note that the above general conditions of warranty offered by Ducati do not in any way compromise the mandatory rights of the physical person identified as the "consumer" under his or her own national legislation. The conventional warranty offered by Ducati therefore adds to and does not replace the warranty provided under the applicable legislation.
 

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That is a great warranty agreement. Do other companies offer a warranty this good? It certainly makes buying the 899 Panigale a bit less of a risk. You have a two year guarantee on it.
 

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This doesn't mean that the first 3 service intervals are free though, right? The coupon aspect is slightly unclear. I can't imagine any service being free other than replacing a faulty part.

Since I'm coming from a Sportster (yeah...I know. Feel free to read my story in the member introduction) I'm new to Ducati maintenance cycles. Oil/primary every 5k miles? Valve adjustment every 15k miles? Chain/critical fasteners/etc adjustments in between? I only ask because I've always done the work myself on the Sportster. That will likely change with the 899 but not by choice.

-Beau
 

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I recently did my 600M service with Ducati Beverly Hills. I was suppose to turn in a coupon, or get one filled out or something? I didn't do this, and don't want ot be up **** creek should something go wrong..
 

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I recently did my 600M service with Ducati Beverly Hills. I was suppose to turn in a coupon, or get one filled out or something? I didn't do this, and don't want ot be up **** creek should something go wrong..
It's a good idea to keep copies of your service records, if you didn't get a receipt just ask them to print one out for you next time you are there. The dealership will always have the records on file, but just in case they went out of business some day it's nice to have your own copies. The important this is to have documentation showing that the factory service schedule was followed on your bike. This is important for both warranty coverage as well as preserving the market value of the bike down the road.

And just FYI for anyone who might wonder, since I get asked this question all the time: NO Ducati does not keep a central database of service records for all of the bikes, those are only kept at the dealership level. The only central records that Ducati keeps is for warranty repairs that were done. So if you ever buy a used Ducati, and you want to find out the service history on it, you'll have to find out which dealership the service was done at and ask them if they can get you the records.
 

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"The warranty will be forfeited if the bike..., or if non-original parts are used;"

it sounds pretty clear but still want to make sure ;)

so any type of aftermarket parts(fender eliminator kit, levers, rearsets...etc) installed will void the warranty?
 

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Here's what WOULD void your entire bike warranty, straight from the Ducati warranty documents that you receive with your bike when you buy it:

Exclusions to the Limited Warranty​
The following are excluded from the coverage of the terms and conditions of the limited warranty:​
1) All off-road and competition designated model Ducati motorcycles;​
2) Any Ducati motorcycle that is engaged in competitive racing or related use;​
3) Any Ducati motorcycle that is rented for use or utilized for any rental purposes;​
4) Defects or damage caused by alterations to the motorcycle outside of Ducati factory specifications;​
5) Total loss, salvage, junk, or scrap motorcycles, defined as follows:​
A) The vehicle is declared to be a total loss by a financial or insurance company; or
B) The vehicle is rebuilt after being declared to be a total loss by a financial or insurance company; or​
C) The vehicle is issued a certificate of title, salvage title, or similar title indicating that the motorcycle is designated as “salvage,”​
“junk,” “rebuilt,” “scrap,” or the equivalent thereof.

Assuming none of that applies, then you're not talking about voiding the entire bike warranty but rather having a specific part or condition not covered under warranty, which is subject to these limitations:

Warranty Limitations​
This Limited Warranty will not apply to or include repairs or replacements required as a result of:​
1) Accidents or collision;​
2) Misuse, abuse or neglect;​
3) Lack of reasonable and proper maintenance as set forth in the Ducati Owner’s Manual;​
4) Repairs improperly performed or replacements improperly installed by anyone other than an Authorized Ducati Dealership;
5) Use of replacement parts or accessories not conforming to Ducati specifications which adversely affect performance and/or durability;​
6) Alterations or modifications not recommended or approved by Ducati North America, Inc.;​
7) Natural disaster, acts of nature;​
8) Deterioration from exposure to the elements;​
9) Incorporation for use on the road of unsuitable attachments or parts designated solely for use on a race track, or accessories​
prohibited by local law. As a motorcycle owner/rider, it is your responsibility to know of and comply with all local laws;​
10) Theft;​
11) Failure or damage caused by or related to any installed parts that are designated for competition use only;​
12) Normal wear and deterioration caused by the use of the motorcycle on expendable maintenance items including, but not limited to:​
A) Spark Plugs;​
B) Light Bulbs: In the first six (6) months following the initial retail purchase light bulbs can be replaced under warranty if failure has​
resulted from defects in material or workmanship. Repair or replacement is at the sole discretion of Ducati North America, Inc.;​
C) L.E.D. Lights: In the first twenty-four (24) months following the initial retail purchase L.E.D. Lights can be replaced under warranty​
if failure has resulted from defects in material or workmanship. Repair or replacement is at the sole discretion of Ducati North​
America, Inc.;​
D) Fuses;​
E) Control Cables;​
F) Coolant;​
G) Gaskets;​
H) Belts;​
I) Filters;​
J) Lubricants;​
K) Hoses;​
L) Clutch plates;​
M) Brake Pads;​
N) Brake Rotors;​
O) Steering Head;​
P) Wheel Bearings;​
Q) Swing Arm Bearings;​
R) Chain and Sprockets;​
S) Hand Grips;​
T) Tires (which are warranted by their respective manufacturer for defects in material and workmanship);​
U) Fork Seals: In the first twelve (12) months following the initial retail purchase fork seals can be replaced under warranty if failure​
has resulted from defects in material or workmanship. Repair or replacement is at the sole discretion of Ducati North America,​
Inc.;​
13) Cosmetic issues/corrosion that occurs as a result of abuse, lack of appropriate maintenance or environmental conditions (resulting,​
for example, from stone chips or scratches in the paint, or damage caused by poor cleaning or by the use of detergents which do not​
comply with the specifications contained in the Owner’s Manual);​
14) Any cosmetic condition not appropriately documented by the selling dealer, prior to retail delivery.​
15) Improper storage or transportation.
 

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That's not true. Genuine filters and engine parts are a must . Fitting a evotech tail tidy will not void the warranty on your bike.
so you are saying only aftermarket parts thats being sold at the dealership will not void the warranty?
 

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"3) Any Ducati motorcycle that is rented for use or utilized for any rental purposes;"

No wonder Ducatis are so **** expensive to rent haha!
 

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Ducati guarantees all its bikes for a period of 24 months from registration, with unlimited mileage

The warranty will be forfeited if the bike is repaired or overhauled by an unauthorised workshop, or if non-original parts are used; the warranty does not cover damage resulting from accidents, overloading and improper or negligent use, and does not apply to motorcycles used in sporting competitions of any type; motorcycles which are rented out are particularly subject to wear and damage as use and maintenance may not always be performed in accordance with the instructions in the Service Booklet.
The warranty is international, and is therefore also valid outside the country where the bike was purchased; it is transferred to the new owner if the bike is sold, and includes roadside assistance and Ducati Card Assistance medical insurance.

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Correct me if I'm wrong but this warranty doesn't include the USA bikes? Because that is BS if the bike can only be serviced at ducati.
 
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